How can I recover tokens sent to the BitPay Wallet using an unsupported network/chain?

The BitPay Wallet only supports tokens on Ethereum, Polygon, Base, Optimism, Arbitrum, and Solana. Sending tokens to your BitPay Wallet EVM account address using an unsupported network/chain (Binance BNB, Avalanche, Cardano, etc.), the tokens won't appear in your wallet, even if the transaction was successful on the blockchain.

Recovering Unsupported Tokens

1. Determine the network/chain the tokens were sent on
2. Backup your BitPay Wallet seed or 12-recovery phrase from the BitPay app (see below)
3. Select a wallet provider that supports the network your tokens are on. Consider options like MetaMask or Trust Wallet.
4. Import your wallet's recovery phrase to the wallet provider that supports the network/chain to regain access to your tokens

If you experience issues using another wallet provider's software, please contact their support team for assistance.

Backing up your BitPay Wallet Recovery Phrase

1. Open the BitPay app
2. Select the Gear icon
3. Select Wallets & Keys, then the key you want to back up
4. Select Backup
5. Write down your 12-word recovery phrase

Important Reminders

• Download wallets from the wallet provider's official website to avoid scams and malicious apps.
• Never share your seed or 12-word recovery phrase with another person.
• To move the tokens, you may need a small amount of the network's native token (like BNB for Binance Smart Chain) to cover transaction fees.