Accepting Bitcoin
Getting Started
Hosted Solutions
Point of Sale Solutions
Plugins & Extensions
Frequently Asked Questions
Account Assistance
- How can I change the email address associated with my BitPay account?
- How do I reset my password?
- I lost my phone and had 2-Factor Authentication enabled. How do I get into my account?
- What do you do with my EIN? What does BitPay tell the IRS?
- When will my application be approved?
- When will my sales volume limit be increased?
Getting Paid
- My native currency is not on the list of available currencies. How can I get paid?
- How can I use BitPay to accept donations?
- How do I download my CSV Ledger?
- Where do I input my bitcoin address to receive my payout in bitcoin?
- Where do I change my settlement settings?
- Why is my merchant balance not being paid out?
Disputes & Refunds
- Where’s my bitcoin?
- Why is my invoice underpaid and what can I do?
- Can BitPay refund my order?
- Where’s my order?
- Why can't you just send the refund back to the address that sent it?
- Can I issue refunds directly to purchasers?
Implementation & Development
- Composer hitting GitHub API rate limits
- Mismatched order & invoice numbers on WooCommerce when using Sequential Order Number plugin
- Testing your notification URL manually by sending IPNs with cURL
- Receving an x-header error or blank page when using a BitPay invoice inside an iframe
- Can I test your service without signing up?
- What are BitPay’s IP addresses so I can update my firewall settings?
Service Inquiries
- How do I set up my donation page?
- How is the Daily Sales Volume calculated?
- What is Transaction Speed?
- How To Change My Plan?
- How do I pay a BitPay invoice?
- What are my options for Point of Sale?