For security and fraud prevention reasons, we require that buyers paying invoices above $3000 and requesting refunds of $1000 or more complete our BitPay ID one-time verification process.
This will take you through a quick process of providing identity verification information such as a Social Security number (or passport number for non-US residents) and a picture or scan of a photo ID.
If you have already completed the verification process, all you need to do is sign into your account.
For more information about the process and what documents are accepted, please refer to the following help article: https://support.bitpay.com/hc/en-us/articles/360030710712-What-is-BitPay-ID-verification-What-documents-are-accepted-
Questions for our Customer Success Team? Reach out to us here.