For security and fraud prevention reasons, we require buyers receiving refunds of any amount to sign up for the personal dashboard. This does not require providing identity verification information beyond an email address.
For invoices above $3000 and refunds of $1000 or more, buyers must additionally complete our BitPay ID one-time verification process. This will take you through a quick process of providing identity verification information such as:
- Social Security Number (for US residents)
- Passport number (for non-US residents)
- Picture of an approved photo ID
If you have already completed the verification process, all you need to do is sign into your account.
For more information about the process and what documents are accepted, please refer to What is BitPay ID verification? What documents are accepted?
Questions for our Customer Success Team? Reach out to us here.