BitPay is required by applicable laws and regulations to collect information about shoppers for any transactions using our service. This includes paying a BitPay Invoice, buying a gift card, or using a BitPay product.
If you're experiencing an error or your BitPay ID verification has been pending longer than 24 or 48 hours, please contact BitPay Support using the BitBot (bottom right) or email us directly at support@bitpay.com.
For additional information, please check out: What is BitPay ID verification? What documents are accepted?
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