For security and fraud prevention reasons, we require buyers receiving refunds of any amount to sign up for the personal dashboard. This does not require providing identity verification information beyond an email address.
Typically, Payments ≥ 3000 USD or refunds ≥ 1000 USD require users to provide additional verification by obtaining a BitPay ID. For customers in Europe, BitPay requires a one-time identity verification on purchases valued over 1,000 euros.
Additionally, while VPN use is a common and accepted practice, it can mask the actual location of a shopper. Shoppers accessing our platform through a VPN will be required to complete identity verification. This one-time verification will be used to establish the user’s location and allow them to continue using a VPN. Users who have already completed this process can continue to utilize a VPN without any interruption or additional action.
Please note that verification requirements may differ by region. Some regions may require buyer sign up for BitPay ID for a purchase of any value depending on local laws and regulations.
This will take you through a quick process of providing identity verification information such as:
- Social Security Number (for US residents)
- Passport number (for non-US residents)
- Picture of an approved photo ID
- Selfie
If you have already completed the verification process, all you need to do is sign into your account.
For more information about the process and what documents are accepted, please refer to What is BitPay ID verification? What documents are accepted?
For more information about our new KYC transaction threshold for EU-based BitPay customers, click here.
Questions for our Customer Success Team? Reach out to us here.
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