Missing transactions - Why is my transaction unconfirmed?

Unconfirmed transactions can result from:

• Network traffic: High transaction volumes, often due to significant price changes, can cause delays.
• Low transaction fees: Miners prioritize higher fees, causing low-fee transactions to get "stuck" in the mempool. They may eventually be dropped and returned.
• Unconfirmed Inputs: Your transaction must wait for its inputs to be confirmed first.

What to do:

• Receiving: Contact the sender with transaction details. Confirmation will automatically update your wallet.
• Sending (Bitcoin): If using the BitPay Wallet, use the Replace-By-Fee (RBF) feature on the unconfirmed transaction. This requires extra confirmed Bitcoin available in your wallet.
• Preventive: Adjust Network Fee Policies in the BitPay Wallet settings before sending to prioritize speed (higher fee).

Confirmed but missing in wallet:

• The transaction was not sent to your wallet address.
• The transaction was sent on an unsupported network (BitPay Wallet supports only tokens on Ethereum, Polygon, Arbitrum, Base, Optimism, and Solana). Contact BitPay Support for unsupported tokens.

BitPay Invoice Payment not applied:

• The merchant is notified upon confirmation. See When will my payment confirm?
• If a payment error occurs, you will receive an automated refund email. If no email was received, contact BitPay Support for assistance.