Using the BitPay app on Android

To download and use the BitPay app on your Android device, you'll need to be using Android 11 or higher. This is not only a requirement on the Google Play Store but also for the security of your device and cryptocurrency stored within the app.

BitPay Support cannot assist users experiencing issues or bugs using an old version of the app.

Here are a few reasons to use the latest operating system on your Android device:

• Security: Updates provide security patches to protect your device from data breaches, ransomware, and spyware. Older devices may not receive security updates, creating potential vulnerabilities.
• Bugs: Updates fix app bugs and issues
• Features: Updates include new features and compatibility upgrades that improve your user experience.
• Performance: Updates can improve your device's performance and functionality.

How do I check what version of Android I'm using?

Check & update your Android OS version

What do I do if I have the BitPay app on Android 10 or below?

• If possible, update your device operating system to Android 11 or higher.
• Replace your device with a newer version using Android 11 or higher.
• Download the BitPay app on another operating system.
  • App Store (iOS)
  • Windows
  • Mac
  • Linux

If updating to another device, please make sure you've backed up ALL connected wallet keys before uninstalling or migrating the BitPay app.

To back up the wallet on your device:

1. Open your BitPay app and select the Gear icon
2. Select Wallets & Keys, and then select the wallet key you want to back up
3. Scroll down and select Backup
4. Write down the 12-word recovery phrase and secure it in a safe place. We do not recommend emailing it to yourself.

If you have additional questions, feel free to contact BitPay Support using the BitBot (bottom right) or email us directly at support@bitpay.com.