I forgot my wallet's encrypted password. What can I do?

Because your encrypted password is not stored by BitPay, there is no way to reset it.

If you need to regain access to your wallet because you have forgotten or lost the encrypt password, you must restore the wallet or clear your encrypt password using the 12 word recovery phrase. If you do not have the recovery phrase, you will not be able to regain access to your wallet.

To clear your encrypt password, follow these steps: 

1. Open the BitPay App

2. Tap on the Gear Icon ⚙️ and select your wallet key

3. Scroll until you see Clear Encrypt Password

4. Enter your wallet's 12 word recovery phrase

If you have backed up your encrypted wallet, you can delete the wallet and then restore it using your 12 word recovery phrase. Do not delete your wallet if you do not have your 12 word recovery phrase, as you will not be able to recover the deleted wallet without the 12 word recovery phrase.

To delete the wallet:

• Open the BitPay App.
• Tap the gear icon in the tabs bar (bottom).
• Under Crypto Wallets & Keys, select the key that contains the wallet.
• Scroll down and, under Advanced and tap Delete.
• Tap Delete and confirm.

After the wallet is successfully deleted, you can restore the wallet from your 12 word recovery phrase.

To import the wallet using the 12 word recovery phrase:

• Open the BitPay App.
• Tap the gear icon in the tabs bar (bottom).
• Under Crypto Wallets & Keys click Create or import a Key.
• Click Import Wallet.
• Enter the 12 word recovery phrase.

Click IMPORT.