Why is Additional Verification Required?
Payments ≥ 3000 USD or refunds ≥ 1000 USD require users to provide additional verification (verification requirements may differ by region and/or amount) by obtaining a BitPay ID.
How do I get verified?
Select BitPay ID and click Continue to proceed.
On the next prompt, enter your email address and click on Continue to proceed.
Check the verification email that was sent to the submitted email address. Click on the Email Didn’t Arrive button if you do not receive the verification email.
From the verification email, click on Complete Verification which will open a new browser tab and redirect you to the BitPay Dashboard.
To unlock higher limits for purchases over 3000 USD or to claim refunds over 1000 USD, click on Get Verified under Unlock Higher Limits to proceed to the verification process.
Click on Proceed and complete the BitPay ID verification process by submitting any supported documents, taking a selfie, and confirming the submitted information.
After completing the BitPay ID verification process, there may be a short delay before a success confirmation page is displayed. Clicking Continue will redirect you to the BitPay Dashboard.
You can also view this process in our video guide:
If you’re unable to complete verification, please reach out to BitPay’s support team.