Common errors when trying to pay BitPay Invoices

When attempting to pay a BitPay invoice using a non-Payment Protocol-compatible wallet, you may encounter error messages. Here’s a guide to the most common errors and what they mean:

1. Please enter a valid email or Bitcoin address

This error occurs when the input is neither a valid email address nor a Bitcoin address. Double-check the format.

2. QR input could not be validated / Receiving address is invalid

The scanned QR code or entered address is incorrect or incomplete. Ensure you’re scanning a valid QR code or entering the correct address.

3. This is not a valid bitcoin request

The data provided doesn’t match the required format for a Bitcoin payment request.

4. BitPay URIs are not currently supported / Invalid Bitcoin address

Your wallet may not recognize the URI format used by BitPay. Switching to a Payment Protocol-compatible wallet can resolve this issue.

5. Not a Bitcoin URI

The input is not formatted as a Bitcoin URI and cannot be processed.

6. That doesn’t appear to be a valid bitcoin address

The provided address isn’t valid. Verify the address and try again.

7. Invalid address. Not a valid public address

The address entered doesn’t meet the criteria for a valid Bitcoin public address.

8. Invalid account and address

This error indicates the account or address used is invalid or unsupported.

9. Something went wrong

A generic error that signals an unexpected issue during the payment process. Try again or use a different wallet.

10. Please enter a valid address to send to

The destination address provided is either invalid or missing. Double-check the information.

11. There was a problem scanning / There was a problem scanning: Unsupported address

This occurs when the QR code contains an unsupported address.

How to Avoid These Errors

To ensure a seamless payment process:

1. Use a Payment Protocol-compatible wallet, like the BitPay Wallet.
2. Always keep your wallet app updated to the latest version.
3. Confirm that the invoice details and payment information are accurate.

I suggest checking our related article on Which wallets work best for a BitPay Invoice payment. and check the BitPay Help Center for additional assistance.