Common errors when trying to pay BitPay Invoices

Below is a list of most common error messages you may see when you try to pay a BitPay invoice using a non Payment Protocol compatible wallet. 

If you see any of these when trying to pay a BitPay invoice, go ahead and install a secure wallet that supports Payment Protocol. Please note, you may see other error messages if you are not using an up-to-date version of your wallet.

For the most seamless payment experience use a Copay or BitPay wallet.

View our video guide to paying a BitPay merchant with Bitcoin or Bitcoin Cash.

Common Error Messages

Error message: Please enter a valid email or Bitcoin address
Scan does not get the address. Pasting the address does not work either.
Wallet: Coinbase

Error Message: QR input could not be validated/ Receiving address is invalid
Wallet: Jaxx

Error Message: This is not a valid bitcoin request. Samourai only supports sending to valid bitcoin addresses.
Wallet: Samourai

Error Message: Bitpay URIs are not currently supported/Invalid Bitcoin address
Wallet: Blockchain

Error Message: Not a bitcoin URI
Scanning: OK
Wallet: Electrum

Error Message: That doesn’t appear to be a valid bitcoin address
Scanning: OK
Wallet: BTC.com

Error Message: Invalid address. Not a valid public address.
Wallet: Edge

Error Message: Invalid account and address.
Scanning: OK.
Wallet: Greenbits

Error message: Something went wrong
Entering address: does not work
Wallet: Simple Bitcoin

Error message: Please enter a valid address to send to
Scanning: Scans the address, but does not recognize the invoice.
Wallet: Coin.Space

Error message: There was a problem scanning:.../There was a problem scanning: Unsupported address:...
Wallet: Coinomi