When attempting to pay a BitPay invoice using a non-Payment Protocol-compatible wallet, you may encounter error messages. Here’s a guide to the most common errors and what they mean:
1. Please enter a valid email or Bitcoin address
This error occurs when the input is neither a valid email address nor a Bitcoin address. Double-check the format.
2. QR input could not be validated / Receiving address is invalid
The scanned QR code or entered address is incorrect or incomplete. Ensure you’re scanning a valid QR code or entering the correct address.
3. This is not a valid bitcoin request
The data provided doesn’t match the required format for a Bitcoin payment request.
4. BitPay URIs are not currently supported / Invalid Bitcoin address
Your wallet may not recognize the URI format used by BitPay. Switching to a Payment Protocol-compatible wallet can resolve this issue.
5. Not a Bitcoin URI
The input is not formatted as a Bitcoin URI and cannot be processed.
6. That doesn’t appear to be a valid bitcoin address
The provided address isn’t valid. Verify the address and try again.
7. Invalid address. Not a valid public address
The address entered doesn’t meet the criteria for a valid Bitcoin public address.
8. Invalid account and address
This error indicates the account or address used is invalid or unsupported.
9. Something went wrong
A generic error that signals an unexpected issue during the payment process. Try again or use a different wallet.
10. Please enter a valid address to send to
The destination address provided is either invalid or missing. Double-check the information.
11. There was a problem scanning / There was a problem scanning: Unsupported address
This occurs when the QR code contains an unsupported address.
How to Avoid These Errors
To ensure a seamless payment process:
- Use a Payment Protocol-compatible wallet, like the BitPay Wallet.
- Always keep your wallet app updated to the latest version.
- Confirm that the invoice details and payment information are accurate.
I suggest checking our related article on Which wallets work best for a BitPay Invoice payment. and check the BitPay Help Center for additional assistance.
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