If you're paying a BitPay invoice with a wallet that does not support Payment Protocol (BIP70) or sending a Peer-to-Peer payment, you might experience an error message. Here is a breakdown of common errors and what they mean:
| Error Message | Meaning & Resolution |
| That doesn’t appear to be a valid cryptocurrency address | The cryptocurrency address provided is not valid. Verify the address and try again. |
| Please enter a valid address to send to | The destination address is either invalid or missing. Double-check the information. |
| QR input could not be validated / Receiving address is invalid | The scanned QR code or manually entered address is incorrect or incomplete. Ensure you're scanning a valid QR or entering the correct address. |
Bitcoin URI and Protocol Errors
| Error Message | Meaning & Resolution |
| BitPay URIs are not supported / Invalid address | Your wallet may not recognize the specific URI format BitPay uses. Switching to a Payment Protocol-compatible wallet can fix this. |
| Not a Bitcoin URI | The input is not formatted as a Bitcoin URI and cannot be processed. Check the address formatting. |
| This is not a valid Bitcoin request | The data provided does not match the required format for a Bitcoin payment request. Check the payment request data. |
| There was a problem scanning / There was a problem scanning: Unsupported address | The QR code contains an address type that your wallet does not support. Try entering the address manually or use a different wallet. |
General Error
| Error Message | Meaning & Resolution |
| Something went wrong | An unexpected general issue occurred during payment. Try again or use a different wallet. |
Preventing Payment Errors
- Use a Payment Protocol wallet, such as the BitPay Wallet.
- Ensure your wallet application is running the latest version.
- Always verify the invoice and payment details for accuracy.
For more information, see Which wallets work best for a BitPay Invoice payment
Comments
0 comments
Article is closed for comments.