If you erroneously sent bitcoins to a bitcoin address owned by BitPay, Inc. and associated with an expired BitPay invoice (payment to a BitPay merchant or BitPay Card load), we will be happy to assist with refunding your bitcoins back to you.
Submit a request with the following information to locate your bitcoins:
- Transaction ID
- Sending Bitcoin or Bitcoin Cash Address
- Receiving Bitcoin or Bitcoin Cash Address
If your payment was made to one of our owned addresses, we should be able to locate it with this information and we will proceed with refunding it to your bitcoin refund address.
NOTE: BitPay does not control or have access to funds in BitPay or Copay wallet apps. We cannot reverse or refund transactions sent to or between these addresses.