BitPay Wallets do not have account logins and cryptocurrency cannot be accessed using a bitpay.com account with an email and password.
The BitPay Wallet is a self-custody wallet. Self-custody gives users full control over their cryptocurrency and does not rely on a custodial service like an exchange.
Self-custody cryptocurrency is secured using a seed phrase or a 12-word recovery phrase. Seed phrases should be secured in a safe place and never shared.
To import your BitPay Wallet to the BitPay app using a seed phrase or 12-word recovery phrase:
- Open the BitPay app
- Select Create, import or join a shared wallet (or the equivalent option)
- Choose Import Key
- Enter the 12-word recovery phrase and select Import Wallet
If you have additional questions, feel free to contact BitPay Support using the BitBot (bottom right).
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