If a BitPay merchant has initiated a cryptocurrency refund for an order you placed, you will receive an email from firstname.lastname@example.org telling you that the merchant has authorized a refund. You will receive this email at the email address that you entered when you paid the invoice.
Note: Full and partial refund email links expire within 3 days, so please claim your refund within 3 days of receiving your email.
Follow these steps to submit your refund information and submit the refund for processing by BitPay:
1. Open the email from the merchant and click Collect Refund.
2. Enter your wallet address for your refund.
You will be refunded in the same cryptocurrency you used to pay the invoice.
A valid Bitcoin address is a set of around 34 mixed case (upper/lower) alphanumeric characters (0-9, a-z, A-Z) which start with a 1 or a 3.
A valid Bitcoin Cash address begins with the letters bitcoincash, followed by a long series of letters and numbers.
A valid Ethereum address is a set of 42 hexadecimal characters (0-9, a-f or A-F) which starts with 0x.
3. Your refund will be sent to your refund address within 1-2 business days.
You will receive the refund amount shown under Amount to Be Refunded. In the example shown, you will receive a bitcoin amount equivalent to 5 USD at the current exchange rate when the refund is processed.
You will receive the following email to confirm that your refund is processing.
If your refund is the equivalent of 1000 USD or more, you will also need to complete the BitPay ID verification process in addition to the steps above. You will need to provide your legal name, country of residence, and birthdate. Then, you will take pictures of an approved document and take a selfie. Be sure to type your legal name exactly as printed on your identification document. Ensure that the entire document including all four corners is visible.