BitPay Merchants are responsible for sending full or partial refunds for fully paid invoices. BitPay Support is unable initiate refunds for fully paid invoices.
To get assistance with your purchase, you'll need to contact the merchant and provide the invoice details to request a refund.
The merchant will email a refund notification to the shopper's BitPay account email address from noreply@bitpay.com, containing a link to collect the refund. This refund link is only valid for 3 days. If you do not collect the refund within 3 days, please contact the merchant again to request a new refund email.
After following the refund link and logging in, you will be directed to a page to enter your refund address. Once submitted, you will receive another email confirming that your refund is processing. We aim to complete refunds within 1-2 business days, but BitPay requires that merchants pre-fund their refunds, so actual timing of the refund will depend on when funds are available.
A final email notification will be sent once the refund is executed and the cryptocurrency amount has been successfully refunded to your wallet address.
For more information about paying a BitPay Invoice, please see How do I pay a BitPay Invoice?
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