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Account Setup and Assistance

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Get answers to your questions about applying for, setting up, and managing your BitPay merchant account.

  • Why did I get an email that says my password was disabled?
  • Can I test the service without signing up for a live account?
  • How do I raise my approved processing volume tier limit?
  • What fees will I pay to use BitPay for payment processing?
  • How can I add bitcoin and other cryptocurrencies as a payment option on my website?
  • Can I set up multi-user access on the BitPay dashboard?
  • Enabling two-factor authentication on your BitPay account
  • How do I disable 2-Factor Authentication on my account?
  • What does the "Transaction Speed" setting do?
  • How can I change my email address?
  • Can I use BitPay in my industry?
  • What do you do with my EIN? What does BitPay tell the IRS?
  • Should I direct my customers to contact BitPay with questions?
  • How to close your merchant account
  • What to do if your Merchant or Card Account is compromised
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