We collect information from our merchants in line with our internal policies and procedures. Higher processing volumes require us to collect additional information to verify the identity and nature of the businesses we are servicing.
Tier upgrade request
If you want to raise your approved processing volume limit, first make sure that you are logged into your merchant account. From the dashboard home page, go to Settings and click on the Increase Processing Volume button.
You will then be redirected to a page were you can apply for the Tier which suits your business needs.
Once you click on the Apply button for a given Tier, you will get an overview of the documents required for the application.
Once you click on the Apply button at the bottom of this page, you will be redirected to a different platform where you can securely upload the information and documents required by BitPay.
Overview of Tier requirements
|Daily Volume Limit
Yearly Volume Limit
|Required Info & Documentation
|> 100,000 USD
|> 5,000,000 USD
How is the approved sales volume calculated?
- If your customer creates an invoice for $250 on September 1, 2020 at 12:00 UTC, your approved processing volume will be reduced by $250 until September 2, 2020 at 12:00 UTC.
- On September 2, 2020 at 12:01 UTC, your approved daily processing volume will be reverted back to $10,000 until another invoice has been generated.