BitPay Products and Their Passwords

This article covers different security measures used to secure your account or wallet.

BitPay Wallet

Wallet Key/Seed/12-word Recovery Phrase - Used to secure your cryptocurrency stored in your wallet. Your 12-word recovery phrase is the only way to recover cryptocurrency if your device is broken, lost, stolen, or the app is uninstalled. We strongly recommend you write down your recovery phrase and store it in a secure location. There is no account or login for the BitPay Wallet.

Wallet Encrypted Password - Local app security that prompts for a password when a transaction is being initiated. If you lose access to your encrypted wallet password, you can restore access by importing your 12-word recovery phrase to another device and the BitPay app. Encrypted wallet passwords cannot be reset.

Biometric/PIN App Lock - Prompts for biometrics or PIN when the app is opened or reopened. App lock biometrics or PIN cannot be reset. If you've backed up your wallet, you can uninstall and reinstall the app to clear the biometric/PIN lock and then import your 12-word recovery phrase.

Wallet Export Password - Your wallet can be exported as a .JSON file (desktop app) or text (mobile app). When exporting the wallet, you create a password to access the encrypted file or text. Recovery requires the password you create to decrypt the file when importing the wallet. We recommend you back up the wallet export password and store it in a safe place.

BitPay.com User/Merchant Account

Email Address and Password Login - The login gives users access to the BitPay Dashboard. Merchants can access information directly related to their account or users can review account details. BitPay Wallets cannot be accessed from BitPay.com.

Two-factor Authentication (2FA) - An additional layer of security to prevent unauthorized access by using an authenticator app to verify login.