This article is for resetting the password for BitPay.com accounts. Your BitPay Wallet is secured using your device and your private key. By design, BitPay never has access to your cryptocurrency or your wallet. Please see Why don’t I have an online account for my BitPay Wallet for more information.
To get started, click the Forgotten Password button on the Login page and enter the email address associated with your account to send a reset link to your email.
After you click the Reset Password button, you will receive a verification email with instructions for setting a new password.
Once you click on the Reset Password button in the email, you will be directed to a page prompting you to create a new password. Please use at least one of each of the following for the strongest password security:
- 1 uppercase (A, B, C . . .)
- 1 lowercase (d, e, f . . .)
- 1 number (1, 2, 3 . . .)
- 1 punctuation (!, ?, #, etc . . .)
Fill in the field for your password, click Reset Password and your password should be set. You’ll receive one more email confirming your password has been changed. After this point, you should be able to log in using your email address and your new password.