How do I refund a fully paid invoice?

Merchants can choose to refund an invoice for the entire amount of the invoice or for a partial amount.

All refunds processed through BitPay are issued based on the original fiat value (e.g., USD, EUR, GBP) of the invoice.

BitPay refunds are issued for the fiat amount of the invoice, paid out in cryptocurrency at the current market rate. This means the customer will receive the exact fiat value they originally paid, converted into cryptocurrency using the exchange rate at the time the refund is claimed. While the amount of cryptocurrency sent will vary based on market fluctuations, the fiat value (e.g., USD) remains fixed to the original invoice price.

1. Log in to your BitPay merchant account and select the Payments view from the left panel.
   
2. Select the desired invoice in the Payments view.
3. Click Refund at the top right corner.

4. Select Full Refund to refund the full amount or Partial Refund to specify an amount to partially refund. 

    

5. Select either Use provided email address (recommended) to use the email address from the invoice, or select Specify a different address to manually enter a different email address for the refund request.  Depending on how the shopper paid the invoices, specifying a different address may not be available.

    

   

    

6. Click the View Confirmation button to proceed to the confirmation page.

    

7. Confirm the amount to be refunded by entering the amount in the field below. Click Refund Payment to proceed.

    

8. After clicking Refund Payment, you will be returned to the Payment Details view. The invoice will now show that an email has been sent to the purchaser with instructions to claim the refund.

    

9. After the customer provides a refund address, the refund request will usually be processed within 1-2 business days. However, your BitPay ledger must have enough funds to process the refund. If it does not, you will receive an email notifying you that your BitPay account has insufficient funds to process the customer’s refund.

    

10. After the refund has been processed, the status of the invoice will change to Refunded in the Payments view list.