How do I refund a fully paid invoice?

Merchants can choose to refund an invoice for the invoice price (current rate refund) or the amount of cryptocurrency paid (fixed rate refund). In this example, we are submitting a current rate refund.

1. Log in to your BitPay merchant account and select the Payments view from the left panel.
   
2. Select the desired invoice in the Payments view.
3. Click Refund at the top right corner.
4. Select Full Refund to refund the full amount or Partial Refund to specify an amount to partially refund. For a current rate refund, the refund currency is the same currency that the invoice was priced in. The refund will be issued for the cryptocurrency equivalent of this amount at the current exchange rate, not the exchange rate on the invoice.
5. Select either Use provided email address (recommended) to use the email address from the invoice, or select Specify a different address to manually enter a different email address for the refund request.
6. Click the View Confirmation button to proceed to the confirmation page.
7. Confirm the amount to be refunded by entering the amount in the field below. Click Refund Payment to proceed.
8. After clicking Refund Payment, you will be returned to the Payment Details view. The invoice will now show that an email has been sent to the purchaser with instructions to claim the refund.
9. After the customer provides a refund address, the refund request will usually be processed within 1-2 business days. However, your BitPay ledger must have enough funds to process the refund. If it does not, you will receive an email notifying you that your BitPay account has insufficient funds to process the customer’s refund.
10. After the refund has been processed, the status of the invoice will change to Refunded in the Payments view list.