What information does BitPay need to locate a bitcoin payment? – BitPay Support

Providing a BitPay Invoice URL (https://bitpay.com/invoice?id=...) helps us assist you the quickest.

If you do not have the BitPay Invoice URL, you can provide any of the following details and we will attempt to locate the payment in our system:

Merchant Order ID
Bitcoin or Bitcoin CashTransaction ID: usually located in your bitcoin wallet transaction history. It is a set of 64 hexadecimal characters (0-9 & a-f). For instance: 9f94d278a92b10e9abac033ff5f327a852c803da63bd2b9440bf6440e8bc1428
Receiving Address
- Bitcoin Address: a set of around 34 mixed case (upper/lower) alphanumeric characters (0-9, a-z, A-Z) which starts with a 1 or a 3. For instance: 19hw6hdT1rv16abN89kJB4q6m83usjJDdu
- Bitcoin Cash Address: begins with the letters bitcoincash, followed by a long series of letters and numbers. For instace: bitcoincash:pqkh9ahfj069qv8l6eysyufazpe4fdjq3u4hna323j
Sending Bitcoin or Bitcoin Cash Address & Date/Time/Amount