What does BitPay Support need to locate an invoice payment?

To help us research a transaction towards a BitPay Invoice, please provide one or more of the following in plain text.

• Invoice ID (Example: URhnagJJkcvEgzstKxAGux)
• Transaction ID/Hash (Example for Bitcoin: d9d2e5330a18d798b727f1e4d2516595258a069363057b788bc560a6bbca24d2)
• Order ID (Example: 17563665)

BitPay Support can be contacted using the BitBot (bottom right) or emailing us directly at support@bitpay.com.