What if I sent a payment to an expired BitPay invoice?

If you sent a payment to a BitPay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. If you mistakenly sent funds to a BitPay merchant's address after the invoice payment window has expired, we will be happy to review the BitPay invoice with some information from you.

Submit a request to us customer support via BitPay's Virtual Assistant chat "BitBot" or via email with as much of the following information as you can provide. This will help us locate your payment.

BitPay Invoice ID

BitPay Invoice ID: the part after http://bitpay.com/invoice?id=

Transaction ID/Transaction Hash

Bitcoin Transaction ID, Bitcoin Cash Transaction ID, or Ethereum Transaction Hash: usually located in your wallet transaction history. For Bitcoin and Bitcoin Cash, it is a set of 64 hexadecimal characters (0-9 & a-f). For Ether, it is a set of 66 hexadecimal characters starting with 0x.

For instance : 9f94d278a92b10e9abac033ffaf327a852c803da63bd2b9440bf6440e8bc1428 for Bitcoin and Bitcoin Cash or 0x3d68360b9810970c501a0c6e31be9a29ac38050b61ee275c4a79b27ac100187c for Ethereum

Receiving Address

Bitcoin Address: 34 characters with upper case letters, lower case letters, and numbers. It will start with a 1 or a 3.

For instance: 19hw6hdT1rv16abN89kJB4q6m83usjJDdz

Bitcoin Cash Address: A set of characters which begins with bitcoincash: followed by a long series of letters and numbers.

For instance: bitcoincash:pqkh9ahfj069qv8l6eysyufazpe4fdjq3u4hna323v