If you sent a payment to a BitPay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. If you mistakenly sent funds to a BitPay merchant's address after the invoice payment window has expired, we will be happy to review the BitPay invoice with some information from you.
Submit a request with as much of the following information as you can provide. This will help us locate your payment.
BitPay Invoice ID
BitPay Invoice ID: the part after http://bitpay.com/invoice?id=
Transaction ID/Transaction Hash
Bitcoin Transaction ID, Bitcoin Cash Transaction ID, or Ethereum Transaction Hash: usually located in your wallet transaction history. For Bitcoin and Bitcoin Cash, it is a set of 64 hexadecimal characters (0-9 & a-f). For Ether, it is a set of 66 hexadecimal characters starting with 0x.
For instance : 9f94d278a92b10e9abac033ffaf327a852c803da63bd2b9440bf6440e8bc1428 for Bitcoin and Bitcoin Cash or 0x3d68360b9810970c501a0c6e31be9a29ac38050b61ee275c4a79b27ac100187c for Ethereum
Bitcoin Address: 34 characters with upper case letters, lower case letters, and numbers. It will start with a 1 or a 3.
For instance: 19hw6hdT1rv16abN89kJB4q6m83usjJDdz
Bitcoin Cash Address: A set of characters which begins with bitcoincash: followed by a long series of letters and numbers.
For instance: bitcoincash:pqkh9ahfj069qv8l6eysyufazpe4fdjq3u4hna323v