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  1. BitPay Support
  2. Paying with Bitcoin and Cryptocurrency
  3. Order Information and Assistance

Order Information and Assistance

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Get help for underpaid, overpaid, or late transactions. Get answers to questions about fully-paid orders and receiving goods and services from BitPay merchants.

  • Which wallets work for a BitPay payment? Which wallets are compatible?
  • How do I pay a BitPay merchant without a bitcoin address?
  • Why can’t I send a payment for a BitPay invoice to the same ETH address? Why did my duplicate ETH payment fail?
  • How do I pay an invoice from a DApp browser?
  • How to disable RBF in your wallet
  • Why can't I pay a BitPay invoice using RBF?
  • What do I do when an invoice expires but I have not yet paid it?
  • I used a web service to get a bitcoin address from a BitPay invoice, but my money didn't go through.
  • Frequently Asked Questions About BitPay and Payment Protocol (BIP70)
  • Common errors when trying to pay BitPay Invoices
  • Why can't I pay a BitPay invoice with Coinbase?
  • Why is the BTC or BCH currency payment option unavailable on this BitPay invoice?
  • How to Pay a BitPay Invoice with a Hardware Wallet and Desktop Electrum Wallet
  • How to Pay a BitPay Invoice with a Hardware Wallet and Android Mycelium Wallet
  • How to claim a refund from a BitPay merchant refund email
  • Why is my underpayment or overpayment refund less than I paid?
  • What information does BitPay need to locate a bitcoin payment?
  • Why is my invoice overpaid and what can I do?
  • Which bitcoin wallet should I use to pay?
  • What is the Network Cost fee on BitPay invoices, and why is BitPay charging it?
  • I sent Bitcoin/Bitcoin Cash to the wrong address! How do I get them back?
  • How do I change the language of an invoice?
  • Why does a blank page open when I click on "Open Wallet"?
  • What fees will I pay when I pay a BitPay merchant with bitcoin or load the BitPay Card?
  • Why is my invoice underpaid and what can I do?
  • Can BitPay refund my order?
  • Where’s my order?
  • Why can't BitPay just send the refund back to the address that sent it?
  • Why does an invoice expire after 15 minutes?
  • How long does it take for BitPay to process a refund?
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