Order Information and Assistance
Get help for underpaid, overpaid, or late transactions. Get answers to questions about fully-paid orders and receiving goods and services from BitPay merchants.
- How do I pay without a payment bitcoin address?
- Why is the BTC or BCH currency payment option unavailable on this BitPay invoice?
- How to claim a bitcoin refund from a BitPay merchant refund email
- Which wallets work for a BitPay payment? Which wallets are compatible?
- Why did my payment from a account or exchange not work?
- Why is my underpayment or overpayment refund less than I paid?
- What information does BitPay need to locate a bitcoin payment?
- Why is my invoice overpaid and what can I do?
- Which bitcoin wallet should I use to pay?
- Why Am I Being Charged an Additional Network Cost on My BitPay Invoice?
- I sent Bitcoin/Bitcoin Cash to the wrong address! How do I get them back?
- Paying with account services like "Perfect Money"
- How do I pay a BitPay invoice?
- How do I change the language of an invoice?
- Why does a blank page open when I click on "Open Wallet"?
- Where’s my Bitcoin/Bitcoin Cash?
- What fees will I pay when I pay a BitPay merchant with bitcoin or load the BitPay Card?
- Why is my invoice underpaid and what can I do?
- Can BitPay refund my order?
- Where’s my order?
- Why can't BitPay just send the refund back to the address that sent it?
- Why does an invoice expire after 15 minutes?
- How long does it take for BitPay to process a refund?
- What if I sent Bitcoin/Bitcoin Cash to an expired BitPay invoice?
- Why can't I pay a BitPay invoice in my Tor browser?
- When will my payment confirm?