Order Information and Assistance
Get help for underpaid, overpaid, or late transactions. Get answers to questions about fully-paid orders and receiving goods and services from BitPay merchants.
- Which wallets work best for a BitPay payment? Which wallets are compatible?
- How do I pay a BitPay merchant without a bitcoin address?
- Why can’t I send a payment for a BitPay invoice to the same ETH address? Why did my duplicate ETH payment fail?
- How do I pay an invoice from a DApp browser?
- How to disable RBF in your wallet
- Why can't I pay a BitPay invoice using RBF?
- What do I do when an invoice expires but I have not yet paid it?
- I used a web service to get a bitcoin address from a BitPay invoice, but my money didn't go through.
- Frequently Asked Questions About BitPay and Payment Protocol (BIP70)
- Common errors when trying to pay BitPay Invoices
- Why is the BTC or BCH currency payment option unavailable on this BitPay invoice?
- How to Pay a BitPay Invoice with a Hardware Wallet and Desktop Electrum Wallet
- How to Pay a BitPay Invoice with a Hardware Wallet and Android Mycelium Wallet
- How to claim a refund from a BitPay merchant refund email
- Why is my underpayment or overpayment refund less than I paid?
- What does BitPay need to locate a bitcoin payment or cryptocurrency payment to an invoice?
- Why is my invoice overpaid and what can I do?
- Which bitcoin wallet should I use to pay?
- What is the Network Cost fee on BitPay invoices, and why is BitPay charging it?
- I sent Bitcoin/Bitcoin Cash to the wrong address! How do I get them back?
- How do I change the language of an invoice?
- Why does a blank page open when I click on "Open Wallet"?
- What fees will I pay when I pay a BitPay merchant with bitcoin or load the BitPay Card?
- Why is my invoice underpaid and what can I do?
- Can BitPay refund my order?
- Where’s my order?
- Why can't BitPay just send the refund back to the address that sent it?
- Why does an invoice expire after 15 minutes?
- How long does it take for BitPay to process a refund?
- What if I sent a payment to an expired BitPay invoice?