What are internal transactions?
Simply put, internal transactions are transactions between contracts.
Internal transactions, despite the name, are not actual transactions. When two smart contracts "interact,'' the product or consequence of this interaction is a transaction. However, that transaction does not exist on the ETH blockchain. They are value transfers that were initiated by executing a smart contract (smart contract Ether or token transfer). They are like a byproduct of smart contract functionality.
Why can’t I see internal transactions in my BitPay wallet?
BitPay does not run Ethereum full nodes. As a result, internal transactions are not shown in your BitPay Ethereum and ERC20 Token wallets. Only transactions on the Ethereum blockchain are displayed in your wallet.
How does this affect my balance?
Your balance is not affected by the fact that internal transactions are not displayed. If you receive funds, your wallet balance will be updated. For all transactions, some will be displayed, some won't (internals), but in both cases the balance will be updated.
FAQ
Q: How can I check my balance?
A: To check your balance on an Ethereum block explorer, please do the following:
- Open the BitPay app.
- Click the wallet icon at the bottom.
- Open the wallet you want to check the balance of.
- Click Receive.
- Click the address or QR code to copy the address.
Now that you have the address, please go to insight, paste the address and hit Enter. Below Summary you will see the Confirmed Balance.
To see your balance and full transaction history (including internal transactions) please enter your address in the Etherscan Ethereum (ETH) Blockchain Explorer.
Q: How can I refresh my wallet transaction history?
A: To refresh your Ethereum/ERC20 token wallet:
- Open the BitPay app.
- Tap the gear icon at the bottom.
- Under Crypto Wallets & Keys, select the key that contains the wallet.
- Under Wallets, select the wallet.
- Choose Transaction History.
- Choose Clear Cache to reset your transaction list.
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