You can find the status of your BitPay card order instantly by navigating to the BitPay Card section in your BitPay Wallet. You can use your virtual BitPay Card before your physical card arrives in the mail.
If you haven’t received your physical BitPay Card after more than 10 business days after placing a successful order, please call our Cardholder Services team at 1-855-398-1373. You can reach this team Monday through Sunday from 10 AM - 10 PM ET.
The Cardholder Services team can check the status of a card shipment or change the shipping address. They can also allow the shipment of a replacement card if necessary.