You can find the status of your BitPay card order instantly by navigating to the BitPay Card section in your BitPay Wallet. You can use your virtual BitPay Card before your physical card arrives in the mail.
If you haven’t received your physical BitPay Card after more than 10 business days after placing a successful order, please call our Cardholder Services team at 1-855-398-1373. You can reach this team Monday through Sunday from 10 AM - 10 PM ET.
The Cardholder Services team can check the status of a card shipment or change the shipping address. They can also allow the shipment of a replacement card if necessary.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
BY USING THIS CARD YOU AGREE WITH THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. This card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.
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