You can order a replacement card directly by calling our Cardholder Services team at 1-855-398-1373. Their call center is open from Monday through Sunday from 10 AM - 10 PM ET. If you have moved, please update your address with the Cardholder Services team member.
If you can no longer access your card, please call to submit a request to our team. Your new card will arrive within 7-10 business days.
A 10.00 USD replacement card fee will be charged against your card balance, per the Terms and Conditions.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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