You can order a replacement card directly by calling our Cardholder Services team at 1-855-398-1373. Their call center is open from 3:00 AM to 9:00 PM Eastern Time, Monday through Sunday. If you have moved, please update your address with the Cardholder Services team member.
If you can no longer access your card, please call to submit a request to our team. Your new card will arrive within 7-10 business days.
A 10.00 USD replacement card fee will be charged against your card balance, per the Terms and Conditions.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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