Why is my BitPay Card being declined? What can I do?

We’re sorry to hear you’re having difficulties completing your transaction with the BitPay Card.

Declined transactions can occur if you:

1. do not have sufficient funds,
2. do not enter the zip code associated with your BitPay Card billing address, or
3. do not enter the correct PIN.

How to Minimize or Avoid Declined Transactions:

1. Please check your account balance before each purchase by logging into your account through the BitPay app. Please remember some businesses may place a hold on to your account until the credit transaction settles. To avoid account holds when making purchases, please use the debit option when available and enter your PIN.
2. Please check that you are using the correct zip code associated to your BitPay Card. The zip code associated with your BitPay card is the zip code associated with the card’s billing address.
3. Please check that you are using the correct PIN for your BitPay Card. If you forget the PIN associated to your BitPay Card, you can reset and choose a new PIN at any ATM which offers this service.

If you are still having trouble completing your transaction, please call the number on the back of the card: 1-855-398-1373 (Monday through Sunday from 10 AM - 10 PM ET) and our phone support will help you.

This team has access to advanced tools which will allow them to identify why there was a decline. They can answer any questions regarding issues with Mastercard transactions.

-----------------------------------------------------------------------------------------------------------

The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.