We recommend that you first attempt to reach out to the merchant to resolve the dispute.
However, if you wish to file a dispute for chargebacks, unauthorized transactions, or fraud, please contact Cardholder Services at 1-855-398-1373. You can reach this team Monday through Sunday from 10 AM - 10 PM ET. This team has visibility into your transaction history and can assist you in this matter. They can also answer any questions regarding issues with Mastercard transactions.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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