As a BitPay Cardholder, you should call the Cardholder Services team if you need help with any of the below:
- Close your account
- Set a travel notification
- BitPay Card is locked abroad
- Update your personal information (phone number, mailing address, etc.)
- Need a replacement card
- Blocked or frozen account
- Questions about a transaction (including disputes, unrecognized, declined, pre-authorization holds)
You can reach our Cardholder Services team at 1-855-398-1373 during Monday through Sunday from 10 AM - 10 PM ET.
You should be prepared to provide the following information:
- The 16 digit card number
- First and last name
- Last four digits of Social Security Number
- Date of birth
- Full mailing address
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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