What information do I need when calling the Cardholder Services team?

As a BitPay Cardholder, you should call the Cardholder Services team if you need help with any of the below:

• Close your account
• Set a travel notification
• BitPay Card is locked abroad
• Update your personal information (phone number, mailing address, etc.)
• Need a replacement card
• Blocked or frozen account
• Questions about a transaction (including disputes, unrecognized, declined, pre-authorization holds) 

You can reach our Cardholder Services team at 1-855-398-1373 during Monday through Sunday from 10 AM - 10 PM ET.

You should be prepared to provide the following information:

• The 16 digit card number
• First and last name
• Last four digits of Social Security Number
• Date of birth  
• Full mailing address

-----------------------------------------------------------------------------------------------------------

The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.