If you lose your card, please call the Cardholder Services team 1-855-398-1373 to report your loss or theft. Their call center is open from Monday through Sunday from 10 AM - 10 PM ET.
The cardholder services team will be able to transfer your funds from the old card to the new replacement. Replacement cards are a $10.00 charge on your BitPay Card balance. If you have moved, please update your address with the Cardholder Services team member.
After the card is reported as lost or stolen, it will not be visible in your BitPay app.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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