If you lose your card, please call the Cardholder Services team 1-855-398-1373 to report your loss or theft. Their call center is open from 3:00 AM to 9:00 PM Eastern Time, Monday through Sunday.
The cardholder services team will be able to transfer your funds from the old card to the new replacement. Replacement cards are a $10.00 charge on your BitPay Card balance. If you have moved, please update your address with the Cardholder Services team member.
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The BitPay Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. For customer service call BitPay Prepaid Mastercard at 1-855-398-1373.
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