BitPay ID verification can fail for a number of reasons. Errors are catalogued below with an explanation and suggested solution for each error.
“No document detected”
Review the document and be sure that the entire document is visible in the frame of the photo.
“File not uploading”, “Unsupported File Type”, "File size too large"
Files must be .jpg or .png file types, and no larger than 10 MB. If you receive one of these errors, make sure you are uploading a .jpg or .png file and that the file you are trying to upload is under 10 MB.
"No face found"
Your photo must include your face for identification purposes. Make sure that your face is in the center of the screen and that it is not covered.
"Multiple faces found"
Your face must be the only face in the frame of your identification photo. Make sure that there are no other faces in frame for your identification photo.
The network connection dropped during verification. Please try again.
Double check your documents to be sure that there is no glare and that all text is clear and legible. Resend a new picture if necessary.
"An error occurred while loading the component", "Check your mobile number is correct",
You'll need to restart your verification on your computer.
“Your camera isn't working", "camera_inactive", "No camera detected", "camera_inactive_no_fallback", "Having camera problems?"
If your camera is not functional or is disconnected, try using your mobile device to continue the verification process. If you do not have a mobile device, you will need to verify on a device which has a working camera.
"Looks like you took too long"
Remember to press stop when you're done taking your photo. Re-take the photo.
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