Right now the BitPay Card is scheduled for a system conversion, including upgrades to improve the systems that support your card. During the time of this conversion (starting March 8th), cash back features such as ATM withdrawals, POS cash back and over-the-counter cash advances will be unavailable. This service interruption is unavoidable, and we will make every effort to restore these services as soon as possible.
During the conversion, you will still be able to use your card to shop with Visa® merchants online and in-person. You will also continue to be able to move funds from your card to other bank accounts via ACH transfer. View our guide to ACH transfers.
We value and appreciate your continued use of the Card. If you have any questions about this notification, please contact us at bitpay.com/request-help or call the cardholder services team at (855) 884-7568. We'll be reaching back out to customers when cash back features are available again.
The BitPay Visa® Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.