BitPay does not have a phone number and does not provide phone support. If someone calls you claiming to be BitPay, or if you find a phone number online claiming to be BitPay, then you can assume that they are attempting to scam you.
US-based BitPay cardholders can contact our card partner's cardholder services team by calling the number only found on the back of their BitPay Cards. The cardholder services team is only able to assist BitPay Card customers with issues such as identity verification, lost or stolen cards, fraudulent or declined card transactions, and ordering replacement cards. They cannot help with issues such as payments to BitPay invoices.
BitPay only provides customer support via the help form or email. Please submit all support requests via BitPay's help form.
The BitPay Visa® Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.