How do I Fix My Wallet if it is showing the Wrong Balance and/or Transaction History?

If your BitPay Wallet is showing an incorrect balance or transaction history, try clearing your wallet’s cache and scanning addresses. Clearing the wallet’s cache synchronizes the wallet with the server.

To clear your BitPay Wallet’s cache:

1. Tap the gear icon in the top right corner to bring up the settings menu.

2. Scroll down to the wallet you would like to clear and click its name.

3. Select the wallet name under the Wallets using this key section.

4. Choose Transaction History at the bottom of the Wallet Settings page.

5. Choose Clear Cache.

After clearing the wallet’s cache, we recommend scanning that wallet’s addresses for funds.

To scan a wallet’s addresses for funds:

1. Tap the gear icon in the top right corner to bring up the settings menu.

2. Scroll down to the wallet you would like to scan and click its name.

3. Select the wallet name under the Wallets using this key section.

4. Choose Addresses in the Advanced section.

5. Choose Scan address for funds.

If neither of these work to resolve your issue, please reach out to our support team with screenshots and transaction details.