How do I Fix My Wallet if it is showing the Wrong Balance and/or Transaction History?

If your BitPay wallet is showing an incorrect balance or transaction history, clearing your cache and scanning addresses will typically resolve this issue. Clearing the wallet’s cache synchronizes the wallet with the server.

To clear your BitPay wallet’s cache:

1. Choose Wallet
2. Tap the Preferences button on the top right corner
3. Choose Transaction History
4. Choose Clear Cache

Another step after clearing the wallet’s cache is scanning all wallet addresses from a wallet for funds.

To scan all wallet addresses for funds:

1. Choose Wallet
2. Tap the Preferences button on the top right corner
3. Choose Wallet Addresses
4. Choose Scan addresses for funds

If neither of these work to resolve your issue, please reach out to our support team with screenshots and transaction details.