If a BitPay merchant has initiated a Bitcoin or Bitcoin Cash refund for an order you placed, you will receive an email from firstname.lastname@example.org telling you that the merchant has authorized a refund. You will receive this email at the email address that you entered when you paid the invoice.
Note: Full and partial refund email links expire within 3 days, so please claim your refund within 3 days of receiving your email.
Follow these steps to submit your refund information and submit the refund for processing by BitPay:
1. Open the email from the merchant and select Collect Refund.
2. Enter your Bitcoin or Bitcoin Cash address to which you want to receive your refund.
A valid Bitcoin address is a set of around 34 mixed case (upper/lower) alphanumeric characters (0-9, a-z, A-Z) which start with a 1 or a 3.
A valid Bitcoin Cash address begins with the letters bitcoincash, followed by a long series of letters and numbers.
3. Your Bitcoin or Bitcoin Cash refund will be sent to your refund address within 1-2 business days.
You will receive the refund amount shown under Amount to Be Refunded. In this case, you will receive a Bitcoin or Bitcoin Cash amount equivalent to $5 USD at the current exchange rate at the time this refund is processed.
You will receive the following email to confirm that your refund is processing.