For assistance with BitPay's other products and services, you may contact us at one of the following methods:
1.) Utilize our Bot service in the lower-right corner of our support pages. The BitBot can answer many of the questions our users have.
2.) Send us an email at support@bitpay.com
3.) If you're experiencing problems, you can check at our status page to see if there is a widespread issue that we're working on.
4.) Contact us via our toll-free phone line at 855-398-7660. Our team is open from 10:00 AM - 8:00 PM Eastern US Time Monday - Friday, and 10:00 AM - 2:00 PM on Weekends.
For email and bot-driven questions, we expect to answer questions within 24 hours. Providing service for cryptocurrency over the phone can be challenging, but we endeavor to take the information from you, research any issues, and contact you back via email within the same 24-hour time period.
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