If you erroneously sent bitcoins to a BitPay address, we will be happy to assist with refunding your bitcoins back to you. As per our security policy, we will have to send the bitcoins back to the sending address.
If the bitcoins were sent from an exchange, you will need to reach out to the exchange and request that they credit your account with your refund if we send it back to their address.
Submit a request with the following information to locate your bitcoins:
- Transaction ID
- Sending Bitcoin Address
- Receiving Bitcoin Address
If your payment was made to one of our addresses, we should be able to locate it with this information and we will proceed with refunding it back to the sending address.