When will my merchant account application be approved or approved volume tier limit be increased?

Your new BitPay merchant account application is subject to review to verify that your business follows our Terms of Service. This process is usually completed within a few hours, but it can take 1-3 business days. If you have not received an approval email after 3 business days, please email compliance@bitpay.com from the email associated with your application.

If invoices are disabled on your merchant account, you will likely receive an email from compliance@bitpay.com requesting information about your business. Please respond to the request so that we can review your account.

For certain industries, BitPay requires a minimum tier to process payments. How do I raise my approved processing volume tier limit?

Applications for an increase in daily sales volume will be reviewed within 2-4 business days. After this time, we will let you know whether we have approved your upgrade or if we need more information. If you have not received a status update after 4 business days, please email compliance@bitpay.com.