You can find the status of your BitPay card instantly by navigating to the Where is my BitPay Card tool and entering your email address and reference number for your card order .
If you haven’t received your BitPay Card after more than 10 business days after placing a successful order, please call our Cardholder Services team at 1-888-333-9446. You can reach this team from 8 AM - 10 PM ET during the business week and 9 AM ET - 6 PM ET on weekends.
The Cardholder Services team can check the status of a card shipment or change the shipping address. They can also allow the shipment of a replacement card if necessary.
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The BitPay Visa Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.
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