Why can't BitPay help me with my bitcoin wallet transaction?

People sometimes confuse BitPay and the Bitcoin and Bitcoin Cash networks themselves. That’s okay, but it’s important for all of our users to know what BitPay can and can't do to help them with bitcoin transactions.

What BitPay CAN do:

• Look up Bitcoin and Bitcoin Cash transactions on the public Bitcoin blockchain using our block explorer Insight
• Find details on bitcoin transactions that were sent to us or our merchants.
• Refund bitcoin transactions that were sent to a BitPay merchant that didn’t make it to the merchant due to an underpayment, overpayment, or late payment.

What BitPay can NOT do:

• Access your BitPay or Copay wallet or control/change/view/reverse any transactions received to or sent from your wallet
• Refund any and all bitcoin transactions made on the Bitcoin or Bitcoin Cash networks
• Refund fully-paid BitPay invoices that have been credited to the merchant.
• Refund your bitcoin transaction for free (we pay the same bitcoin miner fees you do)
• Make your bitcoin transaction confirm faster (see how transaction confirmations work) or refund unconfirmed transactions.

BitPay is a big part of the Bitcoin and Bitcoin Cash networks and the overall bitcoin ecosystem, but only a part. Satoshi Nakamoto designed bitcoin as a distributed payment network and a decentralized currency. This means that no one company controls bitcoin. This is one of the things which makes bitcoin so powerful.