While we aim to reply within 1 business day, please allow up to 3 business days for first response. We are currently working to clear a backlog of over 1,000 tickets so we can get back to meeting our service standards.
We apologize to everyone affected by this delay, and we ask for your patience as we work to answer your inquiry. We are making important changes to our product and support processes to streamline your user and support experiences.
We put priority on tickets submitted first. We also aim to answer issues requiring bitcoin refunds first. We work from oldest to newest, so please do not send more emails for the same issue. This will move your inquiry out of its place in our support queue.
Please note that our support team's hours of operation are Monday through Friday, 4 AM EST - 8 PM EST.
We may have already answered your question. Search our comprehensive library of answers here:
- How to Pay with Bitcoin
- Information about BitPay & Bitcoin
- BitPay Card
- Paying with Bitcoin
- BitPay - Secure BitPay Wallet
- Businesses & Organization
You can also check out our series of FAQ videos covering the BitPay Wallet, BitPay Card, and BitPay merchant services.