FOR US CARDHOLDERS
If you lose your card, and you are a US cardholder, please call 1-855-884-7568 (Press 0) immediately to report your loss or theft. The call center is open between 8 AM ET and 10 PM ET during the week and 9 AM ET and 6 PM ET on Saturday and Sunday.
The cardholder services team will be able to transfer your funds from the old card to the new replacement. Replacement cards are a $9.95 charge on your BitPay Card balance. If you need express shipping of your replacement, you can request it for a $25 charge.
FOR NON-US CARDHOLDERS
If you are an International cardholder, please send an email to email@example.com to report your loss. Our cardholder services team will walk you through the steps to get a replacement card with your current balance transferred over.
For US Residents: The BitPay Visa Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. Metropolitan and Metropolitan Commercial Bank are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.
For Non-US Residents: The BitPay Visa® Prepaid Card is issued by Wave Crest Holdings Limited pursuant to a license from Visa® Europe. Visa® is a registered trademark of Visa Incorporated. Wave Crest Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.