You can order a replacement card directly by calling our team at the number on the back of your card. If you can no longer access your card, please submit a request to our team. Your new card will arrive within 7-10 business days.
A $9.95 replacement card fee will be charged against your card balance. If you need expedited delivery for your replacement card, you will pay a $25 expedited shipping fee.
For US Residents: The BitPay Visa Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.